Summary

Seasoned Technology leader, adept at transforming business landscapes by making technology a key differentiator. With a history at Verizon and MCI, his strategic vision has propelled tech solutions to forefronts of enterprise innovation, empowering Fortune 500 clients to lead in competitive markets

My Journey

Hello World, I'm Doug Porter—a business driver, tech strategist and digital innovator at heart.

Over two decades, my journey has been about turning the cogs of technology to drive business growth for the likes of Verizon and MCI. I've been a go-to for 99% of Verizon Business's contact center voice technology, providing award-winning support serving Fortune 500 clients, turning IT infrastructure into a competitive powerhouse. My playground? Enterprise technology platforms, where I've reshaped the landscape of modernization and automation.

Here's what's been keeping me busy:

Orchestrating the tech strategy for Verizon's business and enterprise platforms, impacting customers and organizations in 33+ countries.

Driving digital transformations that not only cut costs by 32% but also scaled innovation.

Melding conversational AI with IVR systems, streamlining customer interactions with a quicker resolution time.

At Verizon, my days were spent building and leading a talented crew of over 55 professionals, steering a $10M+ budget towards breakthroughs that wowed even the Fortune 100 giants. And at MCI, I was the architect behind the tech that powered 13 million daily calls and ushered in a new era of video conferencing.

My mantra? Innovate, integrate, and inspire.

As I look ahead, the quest continues—to connect the dots between technology and business strategy, making sure that every byte and bit translates into tangible business value.

Ready to chat about the next big thing in tech or ponder over the latest industry trend? Reach out on LinkedIn or email me.

Let's make tech the game-changer it's meant to be.

interests

* Leadership in Technology

* Data Strategy & Analytics

* Artificial Intelligence (AI)

* Business Models and Innovation

* Technology Management

* Contact Center Technologies

* Career Development in Tech

* Industry Trends and Future Predictions

* Personal Development for Tech Professionals

* Networking and Building Professional Relationships

* General Business and Management Advice

Professional Experience

Dream it

Build it

Experience

  • Directed $31B Verizon Business and $130B+ Verizon Enterprise platforms; 1,100+ organizations in 33 countries.

  • Spearheaded Verizon’s digital transformation, consolidating 18,000 global contact center agents onto virtualized platforms, reducing costs 32%, and accelerating innovation.

  • Championed integration of conversational AI into IVR systems.

  • Modernized legacy infrastructure through transformative VoIP, SIP, automation, and cloud adoption initiatives.

  • Pioneered adoption of predictive analytics and emerging technologies to revolutionize CX and interactions.

  • Consolidated global contact centers onto unified architecture, enhancing business agility and user experience.

Sell it

Grow it

Accomplishments

• Architected robust contact center solution meeting stringent FAA requirements on $2.3B contract, leveraging custom development and Cisco UCCE Contact Center Suite.

• Selected as a top 30 talent among 14,000, subsequently co-developed a strategy centralizing network operations functions, saving $189M annually.

• Retained $36M in revenue with a Conversational AI solution targeting a 76% CAGR market.

• Designed and implemented a strategy targeting Medium Business customers, integrating Genesys, Avaya, and Salesforce, resulting in a $69.42M EBITDA from a $100,000 investment.

• Omnichannel CX – Championed unified customer experience across communication channels.

• M&A Integrated technologies and teams during acquisitions and spin-offs, including XO Communications, Frontier, AOL, Yahoo!, MCI, and 10+ others in the multi-billion-dollar sector.

• Google Synthetic Voice – Pioneered AI-enabled voice across 8,000+ instances, elevating branding and CX.

• Speech Analytics Integration – Enhanced compliance, QA, and analytics with Verint dual-channel voice integration.

• Avaya to Cisco Migration – Transitioned from legacy Avaya to next-gen Cisco UCCE architecture.

• Designed, implemented, and managed Mission-Critical Enterprise Applications resiliency solutions across 5 core applications supporting 18,000 global multi-functional contact center agents.